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Shipping & Returns

Terms of Supply

When you (You, your) purchase any Products from Interpod Pty Ltd (ACN 086 495 954) through its brand name Lightfeet (Interpod, Lightfeet, we, our, us) using lightfeet.com.au (Website), in addition to the Terms of Use, you agree to abide by the following Terms of Supply relating to the sale of our products (Terms of Supply).

Orders

Acceptance of Orders

You warrant that all information you supply to us at the time of placing an order (Order) for products that are offered for sale by us through the Website (Products) and in connection with an Order made using the Website, is true and correct.

By placing an Order you are offering to purchase a product on, and subject to the following Terms of Supply.

Your receipt of an Order confirmation does not indicate our acceptance of your Order and it does not confirm our offer to sell. Lightfeet has the right to accept or decline your Order at any time after receipt of your Order. All Orders placed must obtain pre-approval with an acceptable method of payment of Lightfeet. We may require additional verifications or information before accepting any Order.

Lightfeet reserves the right to refuse any Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.

Errors

We may correct any errors which appear on the Website and reject any Orders which have been received in connection with such errors.

Lightfeet has the right to refuse or cancel any Orders placed for Products listed at the incorrect price.

Lightfeet's right to refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Order is cancelled, Lightfeet will immediately issue a credit to your credit card account in the amount of the charge.

Change of Address

Lightfeet cannot be held responsible for an incorrect address being entered on your Order. If you complete your Order and then notice that the address details are incorrect, please contact Lightfeet immediately info@lightfeet.com.au

Payment

You must pay Lightfeet for the Products at the time of placing your Order using the Website. Lightfeet accepts Visa, MasterCard and PayPal. You must comply with the terms and conditions of these providers.

If you elect to pay by Visa, MasterCard or PayPal, charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your Order will not be recorded or processed.

Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Website at the check-out stage. Your card will be debited once the Order has been accepted.

Please see PayPal for information on PayPal payments.

Overseas Orders

Lightfeet does not convert the total price of Orders into other currencies. We will bill your credit or debit card or PayPal account in Australian dollars and the card company or PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company at the time the Order is processed.

Customs

Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the person who placed the Order.. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. Please refer to the Customs Tariff Act 1995 for tariff classifications, duty rates, interpretive rules and information on preference schemes, other concessions and exemptions that may apply to your goods.

Discount Codes

Account discount codes may be offered to account holders or selected buyers from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.

Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.

The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping unless stated otherwise.

Security

Your credit card details are not stored by the Website, they are passed securely through eWAY's online payment gateway. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database.

When placing an Order, you undertake that you are an authorised user of the credit or debit cards, or alternative method of payment, used to place your Order. If you are not the cardholder listed on the credit card, do not make a purchase using the Website. Lightfeet will report any instances of credit card fraud to the Australian Police, banking authorities and/or financial institutions.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Returns

Customer satisfaction is important to us. If you are unhappy for any reason, you may return the product to us within 21 days of receiving the order.

Please check your delivery carefully to ensure the product delivered matches your order and is not damaged. It is important to note that due to the robust nature of the product, damage incurred to the packaging does not necessarily mean damage to the actual product.

All returns and exchanges must be co-ordinated by contacting Lightfeet on info@lightfeet.com.au

All returns and exchanges are covered by our returns policy

Limitation of Liability

To the extent not prohibited by law, in no event shall Lightfeet be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Products, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Lightfeet has been advised of the possibility of such damages.

Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall Lightfeet's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount you have actually paid to Lightfeet for the Products. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

Shipping & Delivery

We aim to process your order within 24-48 hours of it being placed. Lightfeet currently only ships orders Monday to Friday, during office hours, and does not operate on Australian public holidays.

Lightfeet will email you to confirm the order and again at the time of dispatch.

Once an order has left the Lightfeet facility, it is in the care of Australia Post and your local postal service. Lightfeet is not liable for any errors made by these services.

Once you have received your parcel, please open it with care. Lightfeet is not liable for any items damaged during the opening of your parcel.

For international orders, you may have the option to select Standard or Express delivery services. Standard Delivery is not available to all countries and this is something outside Interpod. If Standard Delivery is not available to your country, you must select the Express Delivery shipping option.

In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.

Standard Delivery

Standard Delivery uses Australia Post and overseas postal services. There is no tracking service available with this option. The estimated delivery time is 1-3 weeks after shipment. Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.

Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.

For deliveries, we suggest you have your order delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature on receipt. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Express Delivery

To use this service option please contact Lightfeet on info@lightfeet.com.au

Express Delivery uses FedEx or TNT, a service for which delivery of packages may be traced. The estimated delivery time is 2-5 business days after shipment. Customers that have selected Express Shipping will receive an email from Lightfeet containing their tracking number. All Express parcels will be marked at full value as is legally required.

FedEx or TNT will try delivering for 3 consecutive business days. If unsuccessful, they will notify us to help contact the customer for an alternative option such as redirection/return to sender. If we cannot contact the customer within 5 business days the package will be destroyed by FedEx or TNT. We cannot be held accountable for any packages destroyed by this process.

We recommend using Express Delivery so you are able to track the progress and location of your order. If you use the Standard Delivery service, we cannot be held liable for any lost items.

Please note, FedEx or TNT do not deliver to a PO BOX address. Please use a residential address, or work address where you will be available to sign for your parcel.

Australian Consumer Law

In Australia, statutory consumer protection laws including the Competition and Consumer Act 2010 (Cth) give you rights which cannot be excluded, including consumer guarantees as to merchantability, fitness for purpose, supply by description, repairs, and title. The preceding terms of supply are subject to the rights you have under that legislation.

If Lightfeet is liable to you under the Competition and Consumer Act 2010 (Cth) or similar state legislation, to the extent to which Lightfeet is entitled to do so, Lightfeet limits its liability in respect of any claim under those provisions to: in the case of goods, at Lightfeet's option: the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; and, in the case of services, at Lightfeet's option: the supplying of the services again; or the payment of the cost of having the services supplied again.

Contacting Us

If you have any questions about these Terms of Supply, please contact us using the information below:

info@lightfeet.com.au

Lightfeet
Interpod Pty Ltd
PO Box 500
Brighton VIC 3186,
AUSTRALIA
A.B.N.: 55 086 495 954

 

 

Returns Policy

Customer satisfaction is important to us. If you are unhappy for any reason, you may return the product to us within 21 days of receiving the order.

Please check your delivery carefully to ensure the product delivered matches your order and is not damaged. It is important to note that due to the robust nature of the product, damage incurred to the packaging does not necessarily mean damage to the actual product.

All returns and exchanges must be co-ordinated by contacting Lightfeet on info@lightfeet.com.au

Faulty Product

f you believe the product to be faulty then contact us within 21 days of receipt of order at info@lightfeet.com.au

An exchange or credit can be arranged once the Lightfeet Quality team have reviewed product issue.

Faulty product does not have to be returned in original product packaging.

You are responsible for shipping and handling fees when returning a faulty item. We are not responsible for, nor will we refund, lost or damaged packages.

Returns & Exchanges

Any item sold by Lightfeet Pty Ltd, may be returned for a full refund of the item’s cost within 21 days of receipt of goods. We are happy to exchange product for different sizes, but please be aware that some larger sizes may incur additional costs.

All returns and exchanges need to be arranged prior to returning the goods through our contact info@lightfeet.com.au

Note that all product must be returned in original condition, unworn and unmarked and in original packaging. We cannot accept returns of items that do not have their original packaging and documentation. Your return will be processed as a refund against the credit card, or method of payment, supplied at purchase.

You are responsible for shipping and handling fees when returning or exchanging an item. You may return your package via the carrier of your choice. We are not responsible for, nor will we refund, lost or damaged packages.

Please be aware that your new order will be processed as per normal, and we cannot fast track any new orders processed. Sorry.

For further information regarding returns and exchanges just pop us an email at info@lightfeet.com.au

WHAT can be returned?

Any product that you are not satisfied with can be returned within 21 days of receiving the product.

Are all your products returnable or do some restrictions apply?

Yes, al products are returnable but note that returns must be set back to us within 21 days of receipt and must be co-ordinated by firstly contacting our help desk at info@lightfeet.com.au

WHEN do items need to be returned by?

21 days from time of receipt of the original order

WHERE do items need to be returned to?

Contact info@lightfeet.com.au for full details

HOW do customers return items?

Contact info@lightfeet.com.au for full details

SHIPPING for returns?

All postage costs for returns must be covered by the customer.

If you have received a faulty/defective item, please contact us at info@lightfeet.com.au

Do items need to be in original packaging for returns?

Yes, if the product is the incorrect size or an exchange is required. In the case of faulty product the packaging is not required but the outcome of any credit/refund will depend on Lightfeet’s Quality department inspecting the faulty product.